Shipping Policy
When your order is dispatched, our info@newsoakley.net will inform you the tracking number in email, and you can track your parcel by EMS or DHL website. If you want to wholesale, please feel free to contact our customer service team, they will meet your demands. Please be sure that you are at home when the parcel gats to your address. Otherwise your order will be sent back to your local post office, then please contact your local post office to get the parcel.
Return Policy
In our shop, your complete content is our top priority; we offer the return and exchange instruction. Before you want to return goods, please contact us via email to discuss the problem you are confronting first. Below is the specific information of return policy of our online store.
If for any reason you were not satisfied with a product, you can return it and claim for a refund. Please return to us within 7 days (from the date of receipt). Non-faulty items must be returned in their original, undamaged packaging and must be in an unused condition. All returned items are subject to a 35% cancellation fee (the shipping fee and bank commission). We are not responsible for the return shipping fee. Thanks for your understanding.
Exchange Policy
If the merchandise you received do not fit you perfectly, or you do not like the style after you receive it, and ask for exchange, please make sure all return items that must maintain their original state, don't wear, adaptation or wash, and all tags attached. And you should pay for the returning shipping fee. After we get the parcel, we will prepare for the delivery and re-send new products in 24-48 hours. Then we will email the tracking numbers for you to check after we re-send it as soon as possible.
Order Cancellation
If you want to cancel your order, please inform us through e-mail immediately, but according to our UGG Boots policies you have to pay 5% cancellation fee for bank refunding handing fee. Nevertheless, if the order is shipped, we cannot cancel the order for you. Hope you can understand. If we have sent the order, we cannot accept cancellation. And if you still want to cancel, you need to pay for our loss. So please do not hesitate to contact our customer service info@newsoakley.net if you have any idea about the order, they will deal with your questions patiently, and do their best to meet your requirements. Thank you!
